Casalola lights are designed to be universally compatible and adaptable to various regions. Each lamp is equipped to match the local plug types and voltage requirements, ensuring a seamless and safe user experience. The adaptation will be made BASED ON THE DELIVERY ADDRESS LOCATION.

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ALL LAMPS ARE TESTED BY OUR TEAM OF ENGINEERS TO ENSURE A SAFE EXPERIENCE BEFORE SHIPPING.

What materials are used in the lamp?
Our lamps are crafted with the finest materials to maintain premium standards.

How do I install the lamp?
Each lamp comes with an installation manual, and our engineers offer additional support if needed.

What type of bulb is compatible with the lamp?
Bulb compatibility details, including types like E27, E14, G7, are specified in the product description.

How do I clean and maintain the lamp?
Lamps made of premium materials like wood, marble, and metal require simple, regular cleaning.

What are the lamp's dimensions?
Dimensions are listed in the product description, with a small margin of error.

How is the lamp packaged and shipped?
Lamps are carefully packaged in wooden crates to minimize damage during transportation.

What is the return policy for the lamp?
We offer a 30-day return window for your convenience.

Can the lamp be used in any room?
Yes, and our product descriptions offer styling advice, with additional support from our designers.

Is the lamp energy-efficient?
Lamps with replaceable bulbs can be fitted with energy-efficient ones, and many models can be customized to be dimmable.

How long does shipping typically take?
Shipping usually takes between 14 to 25 days.

Are the lamps suitable for all countries?
Our lamps are adapted to customer locations, including voltage, wattage, and plug type.

Are the lamps safe?

Safety Certifications: UL, CE, CCC, CSA, and more.

Do you have an after sales support?

Support: 24/7 assistance via chat or email (contact@casalolalights.co.uk).

Are the lamps suitable for Smart homes?

Smart Home Compatibility: Achievable with replaceable bulbs (refer to description) or upon request if compatible with the model.

Can the light bulbs be modified to suit different ambiance?

Light Bulb Options: Dimmable or changeable upon request.

Warranty: 1-year guarantee provided.

Voltage and Lighting Specs: Products are voltage-compatible with your country; consult our charts for lighting details (lumens, color temperatures) to create the ideal ambiance.

Shipping and Customs: Processing and shipping times vary; delays may occur during holidays. Customs duties and taxes are not included and are the buyer’s responsibility.

Returns and Cancellations: Orders can be canceled within 2 days; returns/exchanges must be unused, undamaged, and in original packaging.

Customer Care and Quality Assurance: Each order is inspected for quality; contact us at contact@casalolalights.co.uk for assistance.

Product Voltage and Compatibility

• Voltage Adjustment: Our products' voltage is tailored according to your country's standards. Please refer to the voltage chart below for detailed information.

Lighting Specifications Chart

• Lumens and Luminosity: Our comprehensive chart clearly explains the differences between warm, cold, and natural light, aiding you in selecting the perfect ambiance for your space.

• Customs and Taxes: Please be aware that the price of your purchase does not include customs duties, local taxes, or any other import costs. These additional charges are the responsibility of the buyer and vary depending on the delivery location. It is not common but can occur randomly
• Light Bulbs: To ensure the safety and integrity of our products during transport, light bulbs are not included with lamp purchases, except when specifically stated in the product description.
• Color and Size Variance: We strive for accuracy in all our representations. However, slight variations in color and size are possible due to different monitor settings and manufacturing processes.
• Customer Support: For inquiries about our products, please reach out to us at contact@casalolalights.co.uk. We prioritize quality and customer satisfaction, ensuring each order is meticulously inspected before dispatch.

CASALOLA sticks to the tenet of "quality first, customer foremost". We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary.

Cancellation Policy

• Order Cancellation:Orders can be cancelled without reason within 2 days of placement. If your order has already been shipped, it cannot be cancelled. Forcible cancellations after shipping will incur a shipping fee.

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Return Policy

Return Policy

• Product Inspection:Upon receiving your order, please conduct a thorough inspection. For exchanges or returns, ensure the products are in their original condition, unused, undamaged, and in their original packaging.

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Shipping Policy

• Order Processing and Shipping Time: The total delivery time includes Processing Time and Shipping Time. Processing Time starts from the point of payment verification. For changes in order details, the processing time will be recalculated from the confirmation of the new details. Delays may occur during holidays, which will be communicated in advance.

A. Processing Time is calculated from the time you paid and the order is verified (verification Email will be sent after payment). 

B. You may change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation email will be sent informing the updated estimated delivery time.

C. For holidays, processing time may takes longer than it usually is. We will notify you in advance.

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Shipping Time:

We provide a range of shipping methods depending on the product category and the country/region. Shipping time will be affected by the shipping method you choose.

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